To all our clients in regards to COVID-19,

All appointments will continue as scheduled.

Dealing with contagious disease and quarantine procedures is nothing new to the equine veterinary community. We will be taking extra precautions such as using hand sanitizers, disinfectant wipes, and frequent hand washings both in the clinic and in the trucks. We will try to avoid direct contact with clientele including hand shaking and working in close proximity. In return, we ask our clients to do the same and to not call us out for non-emergency procedures if you or a household member is sick or under quarantine.

If you are stuck at home with the kids and forced to burn your valuable vacation time, consider getting your spring equine routine work done now and beat the spring rush! Teach your kids about the importance of routine veterinary care. Our veterinarians are happy to answer questions and help educate your children.

In addition to the above precautions, we are also offering a form of telemedicine communication to our clients who have concerns with exposure to the public or are under quarantine. Our telemedicine procedure is as follows:

-Call our clinic and schedule your telemedicine appointment for your horse(s) at your convenience.

-Inform the receptionist in detail what procedures you would like done and if you have any questions you would like to speak to the veterinarian about.

-The receptionist will ask for a credit card number to be run once the appointment has been completed.

-On the day of your appointment, the office will call and inform you that the doctor is on their way with an approximate arrival time. You will need to have your horse caught, haltered, and confined to a stall or safely tied for the veterinarian. You may then remain in your home while your horse receives care from the veterinarian and assistant.

-You will need to remain available for communication by phone in the event the veterinarian needs to speak with you or you have questions that need addressed. Please make sure you provide the best phone number to be reached at during your appointment.

-Once the appointment is completed, you will be emailed an invoice with care instructions and your card in file will be run for the balance. Medications may be left for you in the barn.

We may also be able to offer video consultation for minor veterinary exams through Skype, FaceTime, or Facebook video chat. This is a new concept for our clinic but we are willing to give it a try for certain situations. A similar procedure as above will be used for scheduling, communication, and billing. Medications could be picked up in clinic, mailed, or purchased through our online pharmacy.

To conclude, Sunrise Equine will continue business as usual with a few added precautions and special offers to those concerned with exposure. Please let us know if there is anything more we can do to meet your needs in this time of uncertainty.

Let’s get out there and ride and train those horses!

Updated Sunrise Equine COVID-19 policy (03/23/2020):

 

We are still OPEN and are still seeing patients both on the farm and in clinic, however we are stepping up our policies and increasing our social distancing in order to protect our staff and our at risk clientele.

First and foremost, if you or anyone in your household is sick with ANYTHING potentially contagious, please reschedule your appointment. If it is an emergency, please arrange for a healthy person to handle the horse for its appointment and notify us of the situation so extra precaution can be taken. Our doctor and assistant can take over handling of the horse once they arrive.

Please take advantage of our TELEMEDICINE procedures previously outlined. This involves having your horse caught and confined or tied just before the doctor arrives then waiting in your home while the horse receives the care it needs. Communication can be done over the phone. Invoices will be emailed and cards can be run over the phone or you can leave a check for the veterinarian in the barn. This is a great way to practice social distancing but still have your horse receive care.

IN CLINIC APPOINTMENTS: our office building is now CLOSED to non-employees. Please call when you arrive at our clinic if a staff member does not come out to greet you shortly after you arrive. The receptionist will send the doctor out to start your appointment or notify you if the doctor is running behind schedule and what your expected wait time will be. Your horse will be examined and/or treated at your trailer or inside our barn. Your invoice and any dispensed medications will be brought out to you from our pharmacy or the doctors truck. This is an effort to minimize traffic into our clinic and prevent or minimize exposure of our staff to outside personnel.

ON FARM APPOINTMENTS: please limit personnel to one or two people working with the veterinarian. No hand shaking. Keep your distance. Wash your hands frequently. Consider taking advantage of our telemedicine options. We are still seeing all types of appointments at this time. We would also appreciate if your horses are groomed to help our veterinarians stay clean.

BARN DAYS: starting now, owners will NOT be permitted to attend barn days at boarding facilities. The doctor and assistant will be working with ONLY the barn owner/manager and one barn staff. Owners must leave a check or a card on file in order to receive the barn day discount. Communication with clients can be done over the phone and invoices will be emailed. Please communicate the care you wish for your horse to receive to our office and your barn manager. This is an effort to minimize traffic through the barn while the veterinarian is working and prevent exposure.

SMALL ANIMAL: due to the closure of our office, Dr. Michelle will not be seeing small animals for surgeries in clinic at this time. Dr. Michelle will still perform routine and preventative care such as vaccinations, wellness checks, heartworm tests, etc on farm but will not be entering homes. Work must be done in an open air environment such as in the barn, garage or beside the truck. Please allow your pet to be restrained by the veterinary assistant if needed. This is an option for pet owners who may be having a hard time finding a small animal vet who will see patients for non-emergency and preventative care.

We are continuing to frequently disinfect surfaces, door handles, phones, computers, equipment, etc both in the clinic and in the trucks. We are practicing frequent hand washing, glove wearing, hand sanitizing, and not allowing staff to work for 2 weeks if they have traveled using public transportation or been exposed to someone potentially infected with COVID-19. We hope this helps bring comfort to our clients knowing we are doing everything we can to prevent the spread of disease, yet remain a functional small business. Thank you for your understanding and thank you to those that have continued to support us and other small businesses in our area.

 

 

Sunrise Equine was founded in 1995 as an ambulatory practice to meet the demand for an equine-only veterinary service.

A heated treatment facility was added in 2006 to accommodate the needs of the area's expanding horse community. We specialize in horse care because we believe in doing one thing really well!

Our staff consists of three veterinarians and several office personnel. We serve the counties of Chisago, Isanti, Polk-WI,  and portions of the surrounding area. 

 

Our Objectives

* Offer our clients the best possible medical care

* Provide services our clients need and want

* Keep up to date on the latest medications and procedures

* Provide education to clients regarding horse health care and maintenance